Resolving the "Chat Unavailable" Error Message

If you've encountered the error message:

“Chat unavailable - We seem to have trouble connecting to our chat systems. Chat is currently unavailable,”

you're not alone. This guide will help identify potential causes and provide solutions.

What does this error mean?

This error typically occurs when your device or network cannot connect to the chat systems. Common reasons include issues with your internet connection, network restrictions, or the use of tools like VPNs or firewalls.

Possible Causes and Solutions

1. Discord Sign In Error

• Cause: Authorization that is too fast (sometimes resulting in double auth call) can lead to chat being blocked and the message “Chat Unavailable” displayed in the chat window.
• Solution:
  
  • You can unblock yourself by "Unauthorize" your Discord account from the "Pax Dei" app in the settings of your Discord app (see Settings -> Authorized Apps), find the red “Deauthorize” button
  • Please note that this doesn't unlink your Discord account on our end, if you want to unlink it please follow those instructions

2. Internet Connectivity Issues

• Cause: Poor or unstable internet connections can block communication with the chat systems.
• Solution:
  • Ensure your device is connected to a stable Wi-Fi or cable network.
  • Restart your modem or router if necessary.

3. VPN or Proxy Services

• Cause: VPNs, proxy servers, or other tools that mask your IP address may interfere with the chat systems.
• Solution:
  • Disable your VPN or proxy service temporarily and try reconnecting.
  • If the chat works after disabling the VPN, adjust your VPN settings or whitelist the chat system in your VPN or refrain from using VPN.

4. Network Restrictions

• Cause: Workplace or public networks may block chat services due to firewall settings.
• Solution:
  • Switch to a personal or mobile hotspot network.

How to Check if VPN is the Issue

1. Disable your VPN temporarily.
2. Restart the game and reopen the chat.
3. If the chat becomes available, the VPN is likely the cause.

Still Need Help?

If none of these solutions work, contact the support team directly and attach game logs.

By addressing these common issues, you should be able to resolve the "Chat Unavailable" error quickly and resume your conversation!