How to retrieve error logs?

You could need to access our logs if you are tech-savvy or because our Support team asked you to provide logs to troubleshoot an issue!

Game Client Logs

Please don't hesitate to contact us if you need assistance troubleshooting Game installation or update issues. If you are using our Launcher, attach your DxDiag and your Game logs (plus the launcher logs if you play through the Launcher).

• Game logs (Steam, Epic and Xbox game logs are in the same place):
  • Copy the line below (CTRL C) and paste it (CTRL V) into the Windows search (press the Windows key to open it):
    • %USERPROFILE%\AppData\Local\PaxDei\Saved\Logs
    • Then, click on the folder proposed. 
       
• Information about your computer DxDiag:
  • Go on the Microsoft support site to learn how to save the Dxdiag logs.

Important Note: If you don't see the folders listed above, you must enable "Show hidden files and folders" to see the directory "Appdata." If you need help with how to do so, please follow these Microsoft instructions.

 

Epic Launcher Logs

Instructions for getting logs from the Epic Games Store launcher can be found in this article. We don't usually ask for them, so provide them only if there is an actual request from the player support.

Easy Anti Cheat (EAC) logs

Copy the line below (CTRL C) and paste it (CTRL V) into the Windows search (press the Windows key to open it):

• %USERPROFILE%\AppData\Roaming\EasyAntiCheat\

It is not obvious to identify which subfolder is related to Pax Dei, so if you need to send our Support team your EAC log, please feel free to send us all of them.

How to Enable GPU Debugging in Steam?

If you are experiencing frequent game crashes, particularly "Fatal Error" crashes or errors that mention "GPU," "DXGI," or "D3D," your log files may not contain enough information for our team to diagnose the problem by default.

To help us better assess the root cause, you can enable a special launch command that tells the game to collect much more detailed data from your graphics card at the moment of the crash.

1. Open your Steam Library.
2. Right-click on Pax Dei and select Properties....
3. In the General tab, find the Launch Options section.
4. In the text box, type the following command exactly as it appears: -gpudebugging
5. Close the Properties window.

What to Do Next?

1. Reproduce the Crash: With the launch option set, please launch Pax Dei and play until the crash occurs again.
2. Collect Your Logs: Once the game has crashed, navigate to your log folder.
3. Submit Your Ticket: Find the most recent .log file from this folder and attach it to your support ticket. This new log will contain the advanced GPU debugging information, which is crucial for our investigation.

Note: After you have successfully captured and sent us the new log file, you can remove the -gpudebugging command from your Steam Launch Options.