Game is crashing on loading screen

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    What’s Happening?

    We're aware of a current issue causing some players to experience crashes in Pax Dei. Our team is actively investigating this issue, and a permanent fix is in progress. We apologize for any inconvenience this may cause and appreciate your patience.

     

    Is There a Temporary Solution?

     

    Yes! While we work on a permanent fix, you can use one of the following workarounds to improve game stability.

     

    Workaround Steps

    If You Can Access the Lobby:

    1. Go to Settings.
    2. Navigate to Graphics.
    3. Change the Anti-aliasing & Super Resolution setting to either:
      • TSR (Temporal Super Resolution)
      • DLSS (Deep Learning Super Sampling)

    Selecting one of these options may help improve stability and prevent crashes.

     

    If You Can't Access the Lobby:

    1. Open the following file on your computer:
      • %USERPROFILE%\AppData\Local\PaxDei\Saved\Config\WindowsClient\GameUserSettings.ini
    2. In the file, search for this line:
      • UpscalingMethod=
    3. Change the line to either:
      • UpscalingMethod=TSR
      • UpscalingMethod=DLSS
    4. Save the file and close it.
    5. Relaunch the game.

     

    Additional Step: Ensure Your Dedicated GPU is Set as Default

    If you're still experiencing crashes during the loading screen, it may be due to your system not utilizing the dedicated graphics card. To ensure your game uses the high-performance GPU, follow these steps:

     

    For Windows 10:

    1. Open Graphics Settings:
      • Press the Windows key and type Graphics Settings, then press Enter.
    2. Add the Game to the List:
      • Under "Choose an app to set preference," select Desktop app and click Browse.
      • Navigate to your game's installation folder, select the game's executable file (.exe), and click Add.
    3. Set the Graphics Preference:
      • Once the game appears in the list, click Options.
      • Choose High performance to ensure the game uses the dedicated GPU.
      • Click Save.

    For Windows 11:

    1. Open Graphics Settings:
      • Right-click on the desktop and select Display settings.
      • Scroll down and click on Graphics.
    2. Add the Game to the List:
      • Under "Custom options for apps," click Browse and locate your game's executable file.
      • Select the file and click Add.
    3. Set the Graphics Preference:
      • After adding the game, click Options.
      • Select High performance to utilize the dedicated GPU.
      • Click Save.

    Additional Tips:

    • Update Graphics Drivers: Ensure that your graphics drivers are up-to-date. Visit the manufacturer's website to download the latest drivers for your GPU.
    • BIOS Settings: Some systems allow you to set the primary graphics card in the BIOS. Consult your motherboard's manual for instructions on how to set the dedicated GPU as the primary graphics device.

    By configuring your system to use the dedicated graphics card for the game, you can enhance performance and reduce the likelihood of crashes during the loading screen.

    ________________________________________________________________________________________________________________

    Note: If these solutions do not resolve the problem, please contact our support team for further assistance.

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    Comments (9)

    Date Votes
    • William Coble

      The game gives me an error before the login screen, Error code, -1

       I tried the above fix in the file editing, and it doesn't help. i also have a question about Steam login, it is linked but that button does not work either.

       please advise.

      1
    • Liam Leahy

      game freezes while loading world, tried the fixes here, and deleted and reinstalled game but no improvement

       

      2
    • Tom Bowyer

      I am able to get into the world and I see my character but everything is frozen.  After about 30 sec or so it crashes.  I've tried uninstall/reinstall, changed settings, etc. but no luck.  Help please?

       

      0
    • Jesse Cook

      This file does not exist on my computer so i have to way to change anything or get a fix. Cant play the game at all. Game will load to the title and fade right to black closing the application. I have tried literally everything to get it to work, pleasssssssse fix this i just wanna play

      3
    • Lee Tichenor

      tried "Start" last night (2/23)  --- got a waiting for game message -- then nothing   ---   tried again today  got the same  --  Steam seems to think I've  played it a couple of minutes 

      0
    • Tim OCallaghan | Edited

      Hi, I am running from Steam, and game crashes on the PaxDei/EAC loading screen, "Wiating for Game..."
      I have been playing the whole time of EA, until this issue appeared about 5-6 days ago (don't think it coincided with any game update).
      The "Pax Dei" process in Task Manager goes into a "Suspended" status, and then nothing happens until I force end it.

      I have reinstalled twice, tried changing various settings, uninstalled EAC from cmd line, etc.

      Nothing seems to work.

      I do run "Norton 360 for Gamers", but have disabled it whilst trying to run PxD, still with no luck.

      0
    • Jason Cornejo | Edited

      I'm having the same issue with the game loading to the unreal engine logo then freezes up for 5-10mins then i get an Anti cheat error or i get a fatal crash error. submitted a ticket but unsure of when they'll get to it. Anyone got theirs fixed? been playing since beginning of EA

      1
    • Tim OCallaghan

      Hi Jason, I had excluded the EasyAntiCheat_EOS and PaxDei folders from my Antivrus (Norton 360), and the issue was resolved immediately.

      0
    • Jason Cornejo

      hey tim. yeah that wasnt the issue in my case. i usually whitelist any game i install as well as do my installs with my firewall and antivirus turned off. took me a few days but i got it to work. In my appdata folder i went to roaming and local folders and deleted bot pax dei folders. game fired right up. support could not really help me out so had to figure this one out myself

      0

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