Why are buildings not appearing in my game?

If you are experiencing issues with buildings not appearing in your game, it might be due to packet loss, which can be caused by network issues. Here are some steps you can take to resolve the problem:

Steps to Resolve the Issue:

1. Reboot Your Home Internet Router/Wi-Fi Base Station:

   • Unplug your router or Wi-Fi base station from the power source.
   • Wait for about 30 seconds.
   • Plug it back in and wait for it to fully restart.
   • This can often resolve connectivity issues and improve the game's performance.

2. Check Your Internet Connection:

   • Ensure that your internet connection is stable and strong.
   • Consider using a wired connection for more stable performance.

3. Restart the Game:

   • Close the game completely and relaunch it.
   • This can help refresh the game’s connection to the server.

4. Check for Game Updates:

   • Make sure you are running the latest version of the game.
   • Updates often include fixes for common issues.

Additional Tips:

• Reduce Network Usage:

  • Ensure that other devices on your network are not consuming too much bandwidth (e.g., streaming videos, large downloads).
  • This can help improve your gaming experience.

• Contact Customer Support:

  • If the above steps do not resolve the issue, please contact our customer support team.
  • Provide details about the problem and the steps you’ve already taken.
  • Our support team will assist you further.

By following these steps, you can often resolve the issue of buildings not appearing in your game. Rebooting your home Internet router or Wi-Fi base station is a key step, as it helps clear any stuck processes that might be causing packet loss and affecting your game experience. If you continue to have problems, our customer support team is here to help.