How to retrieve error logs?

You could need to access our logs if you are tech-savvy or because our Support team asked you to provide logs to troubleshoot an issue!

Game Client Logs

Please don't hesitate to contact us if you need assistance troubleshooting Game installation or update issues. If you are using our Launcher, attach your DxDiag and your Game logs (plus the launcher logs if you play through the Launcher).

• Game logs (Steam, Epic and Launcher game logs are in the same place):
  • Copy the line below (CTRL C) and paste it (CTRL V) into the Windows search (press the Windows key to open it):
    • %USERPROFILE%\AppData\Local\PaxDei\Saved\Logs
    • Then, click on the folder proposed. 
      
      
• Information about your computer DxDiag:
  • Go on the Microsoft support site to learn how to save the Dxdiag logs.

Important Note: If you don't see the folders listed above, you must enable "Show hidden files and folders" to see the directory "Appdata." If you need help with how to do so, please follow these Microsoft instructions.

Launcher Logs

Instructions for getting logs from the Epic Games Store launcher can be found in this article. We don't usually ask for them, so provide them only if there is an actual request from the player support.

If you need assistance troubleshooting the Pax Dei launcher issue, please contact us and make sure to attach the launcher logs files (from the two folders listed below) and your DxDiag.

• Launcher logs when playing with the Pax Dei Launcher:
  1. Open the launcher
  2. Click on "Settings" (bottom left corner)
  3. Click on "Browse logs"
  4. Files are "Main.log" & "renderer.log"
     
     
• Alternate method to find the Pax Dei launcher logs:
• • • C:\Users\{username}\AppData\Roaming\Pax Dei Launcher\logs\
    • C:\Users\{username}\AppData\Local\LauncherElectron\logs\

Easy Anti Cheat (EAC) logs

Copy the line below (CTRL C) and paste it (CTRL V) into the Windows search (press the Windows key to open it):

• %USERPROFILE%\AppData\Roaming\EasyAntiCheat\

It is not obvious to identify which subfolder is related to Pax Dei, so if you need to send our Support team your EAC log, please feel free to send us all of them.