If you bought your Founder's Pack directly on Steam (it does not include pre-purchases of Steam key through our website)
- You will have to request a refund directly on Steam. All refund requests are handled through help.steampowered.com
- For a step-by-step guide, please consult Steam dedicated article: How To Request A Refund
- Please note that Steam establishes refund policies and eligibility criteria.
If you bought your Founder's Pack directly on our Website (it does include all pre-purchases products, even the Steam keys)
- You will have to request a refund directly from our payment partner Xsolla. All refund requests are handled through their support site
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