I'm having issues installing the launcher or the game

There are a few generic steps that you can take to resolve most of the potential issues. If you have trouble installing the launcher, updating the launcher or downloading the game

• Run as administrator:
  Please make sure to run either the launcher installer, or the launcher itself "as administrator". This can be done by right clicking on the name in your menu (or shortcut) and selecting "Run as administrator"
  
  
• Try a fresh install: 
  If the above didn't work, please uninstall the launcher, download a new installer, and try installing it again (make sure to run the installer "as Administrator" while doing so).
  Note: Make sure the launcher is not running minimized before starting the uninstall process. This can be done by checking the application running in your taskbar (Show hidden icons).  

The above two steps should fix most of the issues you could encounter with our launcher. If you are still running into issue:

• Downloading the game (not starting, extremely slow or stuck):
  You can try to deactivate "Use a peer-to-peer (P2P) network" in the setting of the launcher.
  We kindly ask you to keep it activated if you can though as it helps us control our distribution cost.
  
  
• Getting launcher update or content: 
  First and foremost, verify that you have installed the launcher & the game on a (fast) SSD as per our system requirements. 
  Please make sure that you don't have any firewall, antimalware, NAT routing etc that could block the connection/update.
  
  If you are running an antivirus/antimalware, we recommend you whitelist the 3 following executables:
  - LauncherElectron.exe ({Launcher folder}\resources\app.asar.unpacked\node_modules\@Xsolla\launcher-core-win\bin)
  - Launcher.exe ({Launcher folder}\)
  - PaxDeiClient-Win64-Shipping.exe ({game folder}\default\game\PaxDei\Binaries\Win64)
  Unfortunately we will be unable to assist you configuring those, but we encourage you to check with their respective Knowledge Base or support.
  
  And as well, make sure that your ISP is not blocking all Peer-to-peer connection as this is how the launcher data is being distributed too.

If nothing worked, you can always contact our support team. Please make sure to include all the relevant logs to your ticket!